Refund policy

We accept eligible return requests within 30 days after delivery.

Customers are responsible for return shipping costs unless the return is necessary because of our error or an item that is damaged, defective, incorrect, or not as described.

Return eligibility

For a change-of-mind return, items must be unused, in their original condition, and have their original labels attached. Yarn must not have been used, washed, cut, or wound into a ball or cake.

Please package items securely. You will need your order number or other proof of purchase.

These conditions apply to change-of-mind returns and do not limit any rights you may have concerning damaged, defective, incorrect, or misdescribed items.

How to start a return

Email crochet@jmrlegacy.com within 30 days after delivery. Include your order number, the items you wish to return, and the reason for your request.

We will confirm eligibility and provide the return address and instructions. Please contact us before mailing a return so we can identify and process it correctly. Our business mailing address may differ from the return address.

Please mail approved change-of-mind returns within 14 calendar days after approval, unless we agree otherwise or applicable law provides a different deadline.

Return shipping and fees

For change-of-mind returns, you are responsible for purchasing return postage. We recommend using a tracked shipping service and retaining your shipping receipt until your refund is complete.

We do not charge a restocking fee.

If the return results from our error or a damaged, defective, incorrect, or misdescribed item, we will provide a prepaid return label or arrange another appropriate solution at no cost to you.

Damaged, defective, or incorrect items

Please inspect your order upon arrival and contact crochet@jmrlegacy.com as soon as reasonably possible if there is a problem.

Include your order number and, if possible, photos of the item and packaging. Please retain the item and packaging while we review the issue.

We will work with you to arrange an appropriate replacement, refund, or other resolution. Our 30-day change-of-mind return window does not limit any longer period or additional remedy required by applicable law.

Exceptions

We do not accept change-of-mind returns on:

  • Custom-made or personalized items

  • Sale items

  • Gift cards

These exclusions do not restrict any return, refund, or other remedy required by law. Final-sale status will be identified in the applicable product listing or offer.

Exchanges

Please contact us before requesting an exchange. Generally, the quickest option is to return the eligible item for a refund and place a separate order for the item you would like. Availability is not guaranteed.

If we sent an incorrect item or made an error with your order, contact us so we can resolve the issue without additional shipping costs to you.

Refunds

We will notify you after receiving and inspecting your return and let you know whether your refund has been approved. If a return is declined, we will explain the reason and discuss the available next steps.

Approved return refunds will be issued to your original payment method within 10 business days after approval, unless applicable law requires an earlier refund. Your bank or payment provider may need additional time to post the credit.

For change-of-mind returns, your refund includes the purchase price paid for the returned items and applicable refundable taxes. Original shipping and handling charges are nonrefundable, except where required by law.

If the return results from our error or a damaged, defective, incorrect, or misdescribed item, we will refund applicable original shipping and handling charges attributable to the returned item, together with any additional amounts required by law. You will not be charged return postage.

Refunds for orders canceled because we cannot ship within the required timeframe are handled under our Shipping Policy and applicable law; they are not subject to return inspection or approval.

If more than 15 business days have passed since your return refund was approved, please email crochet@jmrlegacy.com.

Your legal rights

This policy does not restrict consumer rights or remedies that cannot legally be waived. Where applicable law provides additional rights or different requirements, those requirements take precedence.